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UPV Theses and Dissertations

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Keyword: search.filters.keyword.Job satisfactionSDG: search.filters.sdg.SDG 16 - Peace, justice and strong institutions

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    Emotion work and its relation to job burnout and job satisfaction among call center agents in Iloilo City
    Bañas, Mechaela E. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2006-04)
    The current study aimed to describe the level of emotion work among call center agents in Iloilo city including the differences in their levels of emotion work between sex groups and types of call center work. It also attempted to show the relationship of emotion work to job burnout and job satisfaction. The design of the study was descriptive-correlational. Analyses were based on a sample of thirty available male and female (30) inbound and outbound call center agents from selected call centers in Iloilo city. Three data gathering instruments were used in this study, namely: Emotional Labour Scale (ELS), Maslach Burnout Inventory (MBI), and Job Satisfaction Survey (JSS). Statistical tools employed in the study were means for descriptive analysis, Mann - Whitney U for tests of difference and Spearman’s rho for correlations. Level of significance was set at 0.05 for both tests. The findings revealed that call center agents occasionally have intense experience of emotion work, whereas they sometimes experience a variety of emotion work. Moreover, they used deep acting regulation of emotion more compared to surface acting . Emotion work is correlated with job satisfaction while no relationship was found between emotion work and job burnout. Significant differences in the levels of emotion work existed both for groups based on sex and type of work.
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    Exploring gendered experiences and job satisfaction of female public lawyers in Iloilo
    Balagosa, Andrea Marie D.; De la Cruz, Kish S.; Delen, Julie-Ann G.; Estocapio, Sharen Ilyich G. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2023-07)
    Females are now well-represented in the traditionally male-dominated field of the legal profession. However, in the Philippines, gender discrimination, such as inequality in hierarchical positions and work assignments, still prevails in the legal field. In addition, the multiple burdens females face hinders them from finding effective work-life balance and affect the general well-being of female public lawyers. Hence, this study aimed to explore female public lawyers' experiences and challenges that affect their job satisfaction. The study also examined the Public Attorney's Office (PAO) policies and practices to ensure gender equity in the workplace. The researchers utilized a descriptive research design and a mixture of qualitative and quantitative methods to gather in-depth insights and provide a more comprehensive analysis. The research participants were selected through Purposive Sampling and were composed of female public lawyers working in Iloilo. The study revealed that female lawyers in PAO believe they neither experience any form of gender discrimination nor maltreatment in the office. However, the study results also indicate that patriarchal structures and views still abound in their workplaces which contribute to overall job satisfaction, along with multiple burdens, and socio-demographic variations. The researchers recommend that the PAO take further action regarding its institutional efforts to employ a more gendersensitive and inclusive approach to ensuring a healthy working dynamic and environment.