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UPV Theses and Dissertations

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Committee Chair: search.filters.chair.Ebay, JorgeSDG: search.filters.sdg.SDG 3 - Good health and well-being

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    Emotion work and its relation to job burnout and job satisfaction among call center agents in Iloilo City
    Bañas, Mechaela E. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2006-04)
    The current study aimed to describe the level of emotion work among call center agents in Iloilo city including the differences in their levels of emotion work between sex groups and types of call center work. It also attempted to show the relationship of emotion work to job burnout and job satisfaction. The design of the study was descriptive-correlational. Analyses were based on a sample of thirty available male and female (30) inbound and outbound call center agents from selected call centers in Iloilo city. Three data gathering instruments were used in this study, namely: Emotional Labour Scale (ELS), Maslach Burnout Inventory (MBI), and Job Satisfaction Survey (JSS). Statistical tools employed in the study were means for descriptive analysis, Mann - Whitney U for tests of difference and Spearman’s rho for correlations. Level of significance was set at 0.05 for both tests. The findings revealed that call center agents occasionally have intense experience of emotion work, whereas they sometimes experience a variety of emotion work. Moreover, they used deep acting regulation of emotion more compared to surface acting . Emotion work is correlated with job satisfaction while no relationship was found between emotion work and job burnout. Significant differences in the levels of emotion work existed both for groups based on sex and type of work.
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    Realignment of roles, attachment styles in family relationships and reassessment of values of overseas Filipino worker returnees in Tigbauan, Iloilo
    Bacero, Mon Ritchie Y.; Benosa, Aaron Alden O. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2007-03)
    The study was conducted to find out the roles and values change and adjustments in the family relationships undergone by an Overseas Filipino Worker (OFW) returnee during his post-employment. Thirty (30) OFW returnees from chosen Barangays in Tigbauan, Iloilo participated in answering the Traditional Marital Role Questionnaire, Experience in Close Relationships-Revised (ECR-R) Questionnaire, and an interview guide for the assessment of their Filipino Values and Ideals. Results show that most of the traditional marital roles are not exclusive anymore to one spouse, rather done by both. Good relationship based on trust was found among majority of the respondents since they are securely-attached to their families. Positive values change in respect became apparent for some OFWs who alleviated the family’s situation.
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    Menopausal women: Knowledge, experiences, health practices and coping strategies
    Arzaga, Mary Juliebel B.; Palma, Valerie S. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2007-03)
    This study was conducted to evaluate the knowledge and beliefs of menopausal women, experiences, health practices, and their coping strategies on menopausal stage. Fifty (50) menopausal women whose age ranges from 35 to 55 were purposively selected to participate in the study. An Open-ended questionnaire on knowledge, experiences, health practices, and coping strategies scale were developed. Results showed that menopausal women entered menopause at about 46 to 50 years of age. It is also revealed that they were knowledgeable and well-informed about the process of menopause. They relied on herbal medicine both internal and external use. During the difficult periods of menopausal, they resorted to self-help and develop a closer relationship with God.
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    Factors affecting fertility choice among married couples in Oton, Iloilo
    Autentico, Sheila M.; Cagalagawan, Aiza Maris G. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2008-03)
    The study identified the different factors affecting fertility choice of married couples in Oton, Iloilo. There were 100 participants from the three barangays in Oton. Iloilo namely: Trapiche, Poblacion South, and Buray. The dependent variable is measured by the actual number of living children the married couples have. The independent variables were classified into four categories: economic factors, biological factors, psychological factors, and geographical factors. The multivariate analysis revealed that the significant variables found to significantly affect the decision on the number of children by married couples (at 5% level of significance) are gross monthly income of the household, years of formal education of the wife, age of wife at first marriage, ideal number of children by the couple and perception of children to be of help in old age. However, the R-squared value of 30.78 indicates that there are still some factors that were not included in the model. Nevertheless, the significant variables had the expected signs.
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    Personal health assessment, help-seeking behavior and degree of family support on elderly
    Asenjo, Pearl Joy L.; Italia, Jonna B. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2008-03)
    The study was conducted to find out the way elderly assess their health, ways of seeking help in their health related problems and degree of family support. Fifty (50) elderly from Brgy. Tiolas, San Joaquin, Iloilo ages 60-80 years old and living with their families at the time of the study participated. The instruments used in measuring the variables were the Health Orientation Scale by William Snell (1996), Help-seeking Behavior Questionnaire, and Degree of Family Support Scale. Results showed that elderly do tend to assess their health with less strict standard. Generally, elderly rate their health status as average. Both formal (seeking the help of professionals) and informal (relying on family members, friends and neighbors) ways of seeking help were found to be the ways elderly used in solving their health-related problems. As previous studies shown that family serves as the primary support system on elderly, respondents in this study indicated that they received more intangible form of support (moral and emotional) from their family members than tangible form (financial).
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    Television viewing patterns of children in a rural community
    Allones, Christine Marie G; Montalvo, Nica M. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2007-03)
    The general objective of the study is to find out if there is a relationship between TV viewing patterns of children in a rural community and the socio-demographic characteristics such as age, sex, and the parents’ educational attainment. Specifically, it aims to (1) describe the socio-demographic profile of the respondents; (2) determine if there is a relationship between children’s age and their TV viewing pattern; (3) determine if there is a relationship between children’s sex and their TV viewing pattern; (4) determine if there is a relationship between parents’ educational attainment and TV viewing pattern. The data analyzed in this study are obtained through conducting guided interviews with 80 children. The areas included by the researchers in the study are the hours and days of TV viewing of children, their program preferences, their sleeping time, and the frequency of scolding of the parents. It was found that majority of the respondents are 10-12 years olds, males, and have parents who have both high educational attainments. Results reveal that majority of respondents spend between one to five hours watching television everyday. Their usual sleeping time is before or at nine in the evening. Nonetheless, many are scolded for watching television on weekdays but never on weekends. The results of the study concluded that there is a significant relationship between sex and hours of television viewing while age and parent’s educational attainment have no significant relationship in the hours of television viewing. There is no apparent difference between the number of hours of television viewing and the age and parent’s educational attainment. The only difference is that majority of male children watch television for one to five hours a day, while most female children watch more than five hours of TV viewing. Thus, there is a significant relationship between sex and hours of television viewing. On the other hand, there is no significant relationship between the days of TV viewing and the socio-demographic characteristics of the respondents. The researchers recommended that a similar study could be conducted in an urban area, covering a bigger sample size, and using other set of variables that can affect the TV viewing patterns of children. Other researchers are also encouraged to explore the field since there are not so many studies about them in the country.