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UPV Theses and Dissertations

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    Computer-mediated-interactive-communication technology and self-disclosure of seafarers in Miagao
    Barrios, Justicia S. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2013-03)
    Thirteen (13) married seafarer residents of Miagao were selected through convenience sampling for this study. They had at least 2 years of on board working experience and have finished their contracts abroad in not more than a year during the data collection. A semi-structured interview guide was utilized to gather basic information and the implication of computer-mediated-interactive-communication technology to selfdisclosure between seafarers and their partners. Results showed that all respondents utilize cellular phones and that majority utilize computers for video chatting and internet relay chat in communicating with their partner. Respondents reported disclosing about their family, financial matters, work experiences, and their feelings. CMICTs were viewed by the respondents as an aid in maintaining their relationship with their partner.
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    Emotion work and its relation to job burnout and job satisfaction among call center agents in Iloilo City
    Bañas, Mechaela E. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2006-04)
    The current study aimed to describe the level of emotion work among call center agents in Iloilo city including the differences in their levels of emotion work between sex groups and types of call center work. It also attempted to show the relationship of emotion work to job burnout and job satisfaction. The design of the study was descriptive-correlational. Analyses were based on a sample of thirty available male and female (30) inbound and outbound call center agents from selected call centers in Iloilo city. Three data gathering instruments were used in this study, namely: Emotional Labour Scale (ELS), Maslach Burnout Inventory (MBI), and Job Satisfaction Survey (JSS). Statistical tools employed in the study were means for descriptive analysis, Mann - Whitney U for tests of difference and Spearman’s rho for correlations. Level of significance was set at 0.05 for both tests. The findings revealed that call center agents occasionally have intense experience of emotion work, whereas they sometimes experience a variety of emotion work. Moreover, they used deep acting regulation of emotion more compared to surface acting . Emotion work is correlated with job satisfaction while no relationship was found between emotion work and job burnout. Significant differences in the levels of emotion work existed both for groups based on sex and type of work.