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Undergraduate Research Project

Permanent URI for this collectionhttps://hdl.handle.net/20.500.14583/29

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    Five-factor model of personality and job satisfaction on organizational commitment of bank employees
    Caigoy, Denise C. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2015-05)
    This is a descriptive-correlational study aimed to determine and explore the relationship of personality traits, job satisfaction, and organizational commitment of bank employees in Iloilo City Proper. One hundred ten (110) bank employees aging 20-59 years old were selected through a convenience sampling. The instruments used were Big Five Inventory, Porter’s Job Satisfaction Survey, and Allen and Meyer's Organizational Commitment Questionnaire. Data were analyzed using Pearson Correlation and Regression. Analysis showed that there is significant relationship between personality traits particularly of extraversion, agreeableness, and neuroticism and job satisfaction. Agreeableness, conscientiousness, and emotional stability (neuroticism) can predict affective commitment. Extraversion can develop continuance commitment. Agreeableness and Openness to experience can predict normative commitment. It was also found that job satisfaction was an antecedent of organizational commitment.
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    Emotion work and its relation to job burnout and job satisfaction among call center agents in Iloilo City
    Bañas, Mechaela E. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2006-04)
    The current study aimed to describe the level of emotion work among call center agents in Iloilo city including the differences in their levels of emotion work between sex groups and types of call center work. It also attempted to show the relationship of emotion work to job burnout and job satisfaction. The design of the study was descriptive-correlational. Analyses were based on a sample of thirty available male and female (30) inbound and outbound call center agents from selected call centers in Iloilo city. Three data gathering instruments were used in this study, namely: Emotional Labour Scale (ELS), Maslach Burnout Inventory (MBI), and Job Satisfaction Survey (JSS). Statistical tools employed in the study were means for descriptive analysis, Mann - Whitney U for tests of difference and Spearman’s rho for correlations. Level of significance was set at 0.05 for both tests. The findings revealed that call center agents occasionally have intense experience of emotion work, whereas they sometimes experience a variety of emotion work. Moreover, they used deep acting regulation of emotion more compared to surface acting . Emotion work is correlated with job satisfaction while no relationship was found between emotion work and job burnout. Significant differences in the levels of emotion work existed both for groups based on sex and type of work.