Undergraduate Research Project
Permanent URI for this collectionhttps://hdl.handle.net/20.500.14583/29
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Item Emotion work and its relation to job burnout and job satisfaction among call center agents in Iloilo CityBañas, Mechaela E. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2006-04)The current study aimed to describe the level of emotion work among call center agents in Iloilo city including the differences in their levels of emotion work between sex groups and types of call center work. It also attempted to show the relationship of emotion work to job burnout and job satisfaction. The design of the study was descriptive-correlational. Analyses were based on a sample of thirty available male and female (30) inbound and outbound call center agents from selected call centers in Iloilo city. Three data gathering instruments were used in this study, namely: Emotional Labour Scale (ELS), Maslach Burnout Inventory (MBI), and Job Satisfaction Survey (JSS). Statistical tools employed in the study were means for descriptive analysis, Mann - Whitney U for tests of difference and Spearman’s rho for correlations. Level of significance was set at 0.05 for both tests. The findings revealed that call center agents occasionally have intense experience of emotion work, whereas they sometimes experience a variety of emotion work. Moreover, they used deep acting regulation of emotion more compared to surface acting . Emotion work is correlated with job satisfaction while no relationship was found between emotion work and job burnout. Significant differences in the levels of emotion work existed both for groups based on sex and type of work.Item Realignment of roles, attachment styles in family relationships and reassessment of values of overseas Filipino worker returnees in Tigbauan, IloiloBacero, Mon Ritchie Y.; Benosa, Aaron Alden O. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2007-03)The study was conducted to find out the roles and values change and adjustments in the family relationships undergone by an Overseas Filipino Worker (OFW) returnee during his post-employment. Thirty (30) OFW returnees from chosen Barangays in Tigbauan, Iloilo participated in answering the Traditional Marital Role Questionnaire, Experience in Close Relationships-Revised (ECR-R) Questionnaire, and an interview guide for the assessment of their Filipino Values and Ideals. Results show that most of the traditional marital roles are not exclusive anymore to one spouse, rather done by both. Good relationship based on trust was found among majority of the respondents since they are securely-attached to their families. Positive values change in respect became apparent for some OFWs who alleviated the family’s situation.Item An institutional analysis of Sibalom Natural Park-Protected Area Management Board on community-based ecotourism in Sibalom, AntiqueAtienza, Perlyn F.; Pingoy, Whelannie Y. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2007-03)This is an exploratory and evaluative study aimed to conduct an institutional analysis of the Protected Area Management Board (PAMB), specifically, in the management of Sibalom Natural Park (SNP) in Sibalom, Antique. Seventeen (17) representatives from the three (3) member-institutions of PAMB and two (2) People’s Organizations (POs) were chosen through purposive interview as respondents. Focused group discussion (FGD) and key informant interview (KII) were utilized to gather necessary data. KII used a structured interview. Secondary data from the different member-institutions of PAMB were also sources of essential information needed in the study. The performance of PAMB in managing the SNP was analyzed based on the four components of management. These four components were delegations of functions, utilization of financial resources, conflict management, and leadership and mandates. It was found out that the SNP-PAMB members’ responsibilities were not clearly defined and there was no strict delineation of each of the member-institutions’ roles and functions. Since the organization does not have enough funds to sustain its existing projects and to initiate new ones, projects and activities were financed through the individual efforts of the members. Though there is lack of coordination among members, they do not consider it as conflict. Factors such as unstable financial status, limited activities, lack of a clear institutional structure hinder the implementation of the existing mandates for the operations of PAMB.Item Self-esteem, coping strategies and views on masculinity among selected househusbands in Jaro, Iloilo CityAsperga, Altheamae V.; EScoto, Mia Frances A. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2007-03)This is a descriptive study which sought to determine the following: (1) the levels of self-esteem among househusbands, (2) their coping strategies towards problems and stress, (3) and their views on the concept of masculinity. Twenty-eight househusbands with wives working abroad participated in the study. The research utilized the Rosenberg Self-esteem Scale, the COPE Inventory, and a masculinity scale to measure the three variables respectively. The results yielded a high level of self-esteem for these househusbands. For the coping strategies, it was found out that the three most often used coping styles were that of religious, followed by planning, and active coping. The least employed was the substance use coping probably because it is highly associated with being an irresponsible father and husbands. On the other hand, there was no significant difference found between the househusbands’ who had traditional and progressive views on masculinity.Item Marital satisfaction, gender equity, and marital conflict among selected elderly couples in Guimbal, IloiloAsorio, Shiela Mae S.; Pradilla, Lea Angela S. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2007-03)The study was conducted to find out the relationship among marital satisfaction, gender equity, and marital conflict among old married couples, as well as their pattern of conflict resolution. Nineteen (19) elderly couples from Guimbal, Iloilo married for at least 25 years and living with their families at the time of the study participated. The instruments used were the shortened version of the Comprehensive Marital Satisfaction Scale by Blum and Mehrabian (1999), the Gender Equity on Household Labor Scale, and the Conflict Resolution Questionnaire. Results show that marital satisfaction and marital conflict have a significant negative correlation at -0.460 [a=0.01 level of significance (2-tailed test)]. However, there was no correlation between marital satisfaction and gender equity at -0.214 and gender equity and marital conflict at 0.252 [a=0.01 level of significance (2-tailed test)]. The mean score (19.29) on the shortened version of the Comprehensive Marital Satisfaction Scale by Blum and Mehrabian (1999) indicates that the respondents have a high level of marital satisfaction. There was also a significant gender difference in the distribution of household labor as perceived by the males and the females with to=-16.36 (tc=<-2.042 or >2.042). Lastly, with regards conflict resolution, majority of the respondents use the compromise style. The outcomes of the study support previous studies which state that elderly marriages experience high level of marital satisfaction and less marital conflict.Item Personal health assessment, help-seeking behavior and degree of family support on elderlyAsenjo, Pearl Joy L.; Italia, Jonna B. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2008-03)The study was conducted to find out the way elderly assess their health, ways of seeking help in their health related problems and degree of family support. Fifty (50) elderly from Brgy. Tiolas, San Joaquin, Iloilo ages 60-80 years old and living with their families at the time of the study participated. The instruments used in measuring the variables were the Health Orientation Scale by William Snell (1996), Help-seeking Behavior Questionnaire, and Degree of Family Support Scale. Results showed that elderly do tend to assess their health with less strict standard. Generally, elderly rate their health status as average. Both formal (seeking the help of professionals) and informal (relying on family members, friends and neighbors) ways of seeking help were found to be the ways elderly used in solving their health-related problems. As previous studies shown that family serves as the primary support system on elderly, respondents in this study indicated that they received more intangible form of support (moral and emotional) from their family members than tangible form (financial).Item Decision-making, motivation and life aspirations of the potential TagasaloArtuz, Raje Paul F.; Revesencio, Nina I. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2009-03)The study sought to identify, determine and describe the distinct Decision-Making orientations of the potential Tagasalo, the Motivation that influences their dispositions, and their Life Aspirations. Twenty four (24) participants aged 18-22 years old who belonged to the College of Arts and Sciences were purposively selected from the dormitories of the University of the Philippines Visayas, Miagao campus, Iloilo. Questionnaires were given to the participants in order to study the variables under investigation. Interviews were also conducted to yield more relevant information that the questionnaire cannot cover. Results show that potential Tagasalos have relied most of their decisions on their families’ current economic state. Also, personal decisions were still anchored on family followed by their will and choice respectively. More so, most of the participants were intrinsically motivated and affected by family roles and values, which in turn influence their life aspirations. Findings show that indeed, aspirations of potential Tagasalos were intrinsic in nature and viewed to be more attainable compared to that of extrinsic aspirations