UPV Digital RepositoryUPV-DRUniversity of the Philippines Visayas
 

Undergraduate Research Project

Permanent URI for this collectionhttps://hdl.handle.net/20.500.14583/29

Browse

Filters

2006 - 20102

Settings

AGROVOC Keyword: search.filters.agrovoc.workersSDG: search.filters.sdg.SDG 16 - Peace, justice and strong institutions

Search Results

Now showing 1 - 2 of 2
  • Thumbnail Image
    Item
    Political efficacy and political participation as influenced by the kind of work setting of organizations and socio-economic profile of employees: A case study on employees working in centralize and decentralize work settings
    Cadelina, Angelita L.; Nakar, Janessa Mae E. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2010-04)
    Political efficacy and political participation are considered as essential conditions for democracy to thrive and are signs of political health. Many studies on the democratization processes focus on the dynamics of these two concepts in order to know the factors on which these two are dependent on. This study attempts to look on several factors that affect an individuals’ political efficacy and political participation. Some of the variables of socio-economic profile such as age, gender, civil status, and educational attainment were considered in this study as factors that maybe significant to an individuals’ political efficacy and political participation. Results of previous studies showed that the higher the socio-economic status, the higher is one’s level of political efficacy and political participation. Another factor considered in this study was the work setting of individuals, namely, the centralized or decentralized work environment. Pateman (1970) and colleagues argued that democratized industrial authority structures require workers to develop skills and resources necessary for participation in political life beyond the workplace while centralized organizations socializes employees to passivity and political apathy. With these two different conditions, they claimed that employees within decentralized organizations are more likely to have a higher level of political efficacy and political participation compared to those in centralized work settings. However, results of this study showed that the profile of the respondents does not have any relationship on their level of political efficacy and political participation. Only age and political efficacy are correlated. In addition, the result was not consistent with the argument of Pateman. The result of the study showed that respondent employees from centralized and decentralized organization both have a relatively medium-high level of political efficacy and political participation. This simply shows that despite the autocratic structure of decision-making, there are still some instances present in centralized organizations that could also provide some venues for employees to increase their feeling of personal confidence and efficacy which can consequently influence their level of political efficacy and political participation.
  • Thumbnail Image
    Item
    Emotion work and its relation to job burnout and job satisfaction among call center agents in Iloilo City
    Bañas, Mechaela E. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2006-04)
    The current study aimed to describe the level of emotion work among call center agents in Iloilo city including the differences in their levels of emotion work between sex groups and types of call center work. It also attempted to show the relationship of emotion work to job burnout and job satisfaction. The design of the study was descriptive-correlational. Analyses were based on a sample of thirty available male and female (30) inbound and outbound call center agents from selected call centers in Iloilo city. Three data gathering instruments were used in this study, namely: Emotional Labour Scale (ELS), Maslach Burnout Inventory (MBI), and Job Satisfaction Survey (JSS). Statistical tools employed in the study were means for descriptive analysis, Mann - Whitney U for tests of difference and Spearman’s rho for correlations. Level of significance was set at 0.05 for both tests. The findings revealed that call center agents occasionally have intense experience of emotion work, whereas they sometimes experience a variety of emotion work. Moreover, they used deep acting regulation of emotion more compared to surface acting . Emotion work is correlated with job satisfaction while no relationship was found between emotion work and job burnout. Significant differences in the levels of emotion work existed both for groups based on sex and type of work.