UPV Digital RepositoryUPV-DRUniversity of the Philippines Visayas
 

Undergraduate Research Project

Permanent URI for this collectionhttps://hdl.handle.net/20.500.14583/29

Browse

Filters

2006 - 200922010 - 20152

Settings

AGROVOC Keyword: search.filters.agrovoc.work satisfaction

Search Results

Now showing 1 - 4 of 4
  • Thumbnail Image
    Item
    Sources of stress, coping strategies and social support among seafarers of Leon, Iloilo
    Batin, Hazel C.; Torilla, Hanna Mae C. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2009-03)
    The study sought to determine the sources of stress, coping strategies, and sources of social support of seafarers while they are on board. Twenty-three (23) male seafarers served as respondents, they were chosen using the convenience sampling. Questionnaires were utilized to study the variables under investigation. Results showed that seafarers faced problems on board related to their work, emotions, family and their work environmental adjustment. When it comes to managing stress on board, respondents used emotion-focused coping rather than problem-focused. They revealed that they received support from their friends and significant others, but their families were their primary social support.
  • Thumbnail Image
    Item
    Emotion work and its relation to job burnout and job satisfaction among call center agents in Iloilo City
    Bañas, Mechaela E. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2006-04)
    The current study aimed to describe the level of emotion work among call center agents in Iloilo city including the differences in their levels of emotion work between sex groups and types of call center work. It also attempted to show the relationship of emotion work to job burnout and job satisfaction. The design of the study was descriptive-correlational. Analyses were based on a sample of thirty available male and female (30) inbound and outbound call center agents from selected call centers in Iloilo city. Three data gathering instruments were used in this study, namely: Emotional Labour Scale (ELS), Maslach Burnout Inventory (MBI), and Job Satisfaction Survey (JSS). Statistical tools employed in the study were means for descriptive analysis, Mann - Whitney U for tests of difference and Spearman’s rho for correlations. Level of significance was set at 0.05 for both tests. The findings revealed that call center agents occasionally have intense experience of emotion work, whereas they sometimes experience a variety of emotion work. Moreover, they used deep acting regulation of emotion more compared to surface acting . Emotion work is correlated with job satisfaction while no relationship was found between emotion work and job burnout. Significant differences in the levels of emotion work existed both for groups based on sex and type of work.
  • Thumbnail Image
    Item
    Effects of job burnout, emotional labor and workplace relationship on work performance of selected full time fast food service crews
    Baello, Mary Antonette P. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2015-05)
    This study sought to examine the effects of job burnout, emotional labor and workplace relationship on work performance of fast food employees. The respondents were composed of 41 service crews (20 males, 21 females) working on an 8-hour shift from a selected fast food establishment located within Iloilo City. This study is descriptive in nature. A Self-Diagnosis Instrument for Burnout by Pines and Aronson, Emotional Labor Scale by Brotheridge and Lee and Employee Evaluation Form for Food Service Personnel were the scales used throughout the study. Data were analyzed using a simple linear regression. Analysis revealed that job burnout and emotional labor were not predictive of work performance. However, positive work relationships have alleviated degrees of burnout and levels of emotional labor through producing positive work attitudes.
  • Thumbnail Image
    Item
    Work-family conflict, stress, and satisfaction among married female public elementary teachers
    Arsenio, John Clint C.; Supnet, J P. (Division of Social Sciences, College of Arts and Sciences, University of the Philippines Visayas, 2014-03)
    This is a descriptive and correlational study which sought to explore the relationship of work-family conflict, stress and satisfaction among the respondents. Sixty-two (62) married female public elementary teachers participated in the study. Survey questionnaires were given to gather data about the studied variables. Results of the study showed that respondents are generally experiencing high level of work-family conflict and work-related stress but with low level of family-related stress. In general, respondents have positive attitude towards their job, experience less marital distress and have high level of life satisfaction. Relationships between these studied variables were also examined